IBM Launches Expert Community to Develop Industry-wide Best Practices

IBM is the forefather of modern technology, the annual leader in the number of patents generated by a business (for 26 consecutive years), the employer of 350,000+ IBMers, and an operator in 177 countries. Since 2010, they have also been one of a consortium of leading technology companies who collaborate on information governance best practices as the IBM Data Governance Council. The Council has pioneered best practices in risk assessment and data governance to help members of the business world take a more disciplined approach to the handling of data.

The Challenge

The mandate of the council was to update and evolve the shared data governance model for a new age of business. In a world of rapidly increasing data security risks, the regular but infrequent Council conferences needed to be supplemented with an online component in order to accomplish the mandate of the consortium.


We’ve transformed from passive users of static materials to a global community of engaged participants, dynamically crafting our data governance model and practices together.

IBM Worldwide

Representatives from 55 Leading Companies Work Together in Online Community

IBM lead the modernization effort, selecting the Chaordix platform as ideal for the goals of the Council. In order to support the advancement of data governance practices, the community was built on three pillars: networks, knowledge & impact. The community created a network of individuals across organizations, connecting these professionals in a casual, natural manner. Detailed member profiles added credibility, and community members could follow the individuals whose expertise and input helped support their professional and organizational goals. Knowledge in the form of insights, predictions and ideas were shared in the community by some 3,000+ data governance professionals around the world. The community helped members create impact in their organizations, keeping them abreast with changes in the ever-changing data industry.

A persistent, interactive global community ran for over 4 years. In-person conferences were still held for Council members, but the community became an active tool utilized by members to connect and store knowledge between sessions, while also being used during the meetings to communicate current governance information and focus productive discussion. To supplement unstructured community discussions, monthly discussion topics, ranking surveys and analytics on emerging best practices were common in the community.

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