What Is an Online Community? Everything You Need to Know
by Kennedy Lukey
The community platform for discerning brands. And cool people.
Explore the functionality you won’t be able to live without six months from now.
An Intuitive Interface
With participation rates of 20 - 40%, the numbers speak for themselves.
Powerful Tools for Engagement
Activate your members to drive real business value.
The Admin Features You Need
Reports, dashboards, moderation, program planning. It’s all here. And more.
Engaging Things To Do
Launch a challenge, start a discussion, poll the community, get people sharing videos, quiz the superusers. Limits are for other platforms.
Polls & Quizzes
Get feedback with one tap, or launch fun quizzes to test the smarts of your members.
Activities & Discussions
Members can participate in organized discussion, fun activities, and valuable surveys.
Challenges
Launch exciting multi-phase creative challenges to drive engagement, innovation or UGC.
A Unified Feed
Everything comes together in an engaging feed that streamlines adoption by building on established user patterns.
Things To Do
Users immediately see engaging things they can participate in.
Things Other Members Have Done
Community participation inspires conversation and activity.
Communications from the Brand
Share videos, articles, images, and livestream to your community.
What will you use your community for?
Use a Chaordix community to connect with your customers, and use that connection to improve everything you do.
Powerful Segmentation
Custom and smart segmentation allows administrators to serve the right content and activities to the right segments of their community.
Total Segmentation Control
Build custom segments or set criteria and let the system build the segments for you.
Customized Content by Segment
Target content by segment, and serve up specific things to do for certain segments.
Filter & Report by Segments
Filter reports and live analytics dashboards by segments to understand various subsets of your community.
Member Directory & Rich User Profiles
Members can customize beautiful profiles, see the contributions of other members, follow each other, and save content for later.
Research & Testing Tools
Powerful research and insights tools allow brands to launch surveys and polls, test products or services, and get feedback on creative.
Surveys
Make surveys fun and visual or complex, logic-based, and multi-page.
Polls
Use Twitter-style polls to quickly gather opinions from members.
A/B Testing
Run A/B tests with your audience or subsets of your community.
Discussions
Create structured discussions using topics and subtopics, and pin high value conversations within them.
Community First is What's Coming Next
by Leisa Northcott
Communications
Bring new individuals into the community, keep them updated, and craft beautiful newsletters, all from the admin portal. Oh, and you can measure it all.
Newsletters
Build beautiful newsletters to send to your community, or import your own.
Notifications
Send email and push notifications to keep members updated on new activity.
Invitations
Use email sequences to invite individuals to join the community.
Ideation
Unique challenge tools and idea submission flows allow communities to drive crowdsourced innovation, customer co-creation, and internal innovation.
Idea Submission
Use a tested submission flow as an always-open source for great ideas.
Innovation Challenges
Serve your members structured innovation challenges to solve specific problems.
Crowd Voting
Allow community members to vet ideas by voting or supporting the best ones.
Reporting
A suite of pre-built reports and live dashboards allow you to easily do analysis, find insights, and pull data from the community for your teams.
25+ Pre-built Reports
Pick the perfect report, set your parameters, and download a tabbed excel doc, ready for use.
Live Results Dashboards
See responses to activities and challenges as they come in with our visual dashboards.
Community Health
Keep a pulse on KPIs like member growth and avg. logins per user with the health dashboard.
- 1.8M+Chaordix communities scale from hundreds to millions of members.
- 83%Customers have an improved perception of the brand.
- 73%Customers buy more products than before joining a community.
Planning
Ditch the excel docs and plan community programs right in our Program Calendar. Create objectives, schedule content and activities, check in on progress, and report on programs.
Gamification
Configure your gamification approach using a virtual currency and customizable badges. Nurture and reward the most valuable activity in your community.
Virtual Currency
Decide what to call your currency, and how members earn it.
Badges
Customize badges that members are awarded based on participation.
Rewards
Easily export lists of members who qualify for rewards, along with their shipping info.
Solutions built for your brand’s future
Used by some of the largest global brands, our software is ready for any enterprise.
Mobile
With responsive technology, you can engage members where they are. No download required.
Scalable
Capable of supporting communities with a few hundred participants, or a few million. And of course everything in between.
White Label
Use your logos, colours, videos, images and voice to guarantee the community looks and feels like your brand.
Secure
Our software exceeds the security requirements of the largest global enterprises.
Versatile
Applied across multiple industries from consumer goods to education to transportation.
Flexible
Virtual private cloud storage is available for organizations with demanding requirements.
'Whoa, this is cool' ...is what your boss is going to say.
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