FAQ

• What is a co-creation community?

  Great question. It's a social network that is owned by your brand, where your customers and members can solve innovation challenges and suggest new products and services.

• How is it different than an idea management solution?

  In contrast with mainstream idea management tools which are very focussed on internal innovation (how a product idea moves through an organization), our community platform is all about the front end of innovation. We allow you to offer a fun, social experience to your customers, rather than a blind submission box.

• How is it different than a crowdsourcing marketplace?

  Crowdsourcing marketplaces like HeroX, Innocentive or OpenIDEO allow organizations to launch challenges to their audience of solvers. Chaordix allows you to launch your own community, and gives you total control over recruitment, data, prizes, and so much more. If you are only going to launch one challenge, and you don't care about who participates, then a marketplace might be a better fit, but if you want to make co-creation a competitive advantage, then we're probably the right call.

• What value does a co-creation community add?

  Brands who use community to co-create with customers or users are more likely to launch successful products, and they can launch new products faster. On top of that, the act of co-creating with customers is a great generator of media coverage and boosts brand loyalty.

• How much work does it take?

  Managing a community can usually be done by one team member, or a few individuals doing the job as part of their existing roles. Of course, as community begins to take on more of a pivotal role in your org, you are likely to grow your community team.

• How much does it cost?

  Our community platform is priced based on the size of your community. This can lead to quite a bit of variation in cost based on the size of your co-creation community. We've heard from customers and prospects that our pricing is similar to other enterprise co-creation tools like Ideascale or Crowdicity.

• How do I get started?

  Reach out to our Sales teams. They will work with you to build a strategy around launching (or relaunching) your co-creation community.